Shipping Policy
Lead Times
Order production times are separate from shipping times. Custom packaging orders are produced within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped. Shipping takes an average of 5-7 business days after production based on your location. We are currently experiencing delays with our shipping carrier which may add 1-3 business days to the shipping estimate.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
We do not currently offer shipping discounts or flat rate shipping prices.
Delivery Areas
We ship to the 48 contiguous United States (excluding Hawaii and Alaska). We are able to ship to residential and commercial locations, but we are not able to ship to PO Boxes.
How Do I Check the Status of My Order?
Once your custom packaging has been produced, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 3-5 business days for your tracking information to update.
If you haven’t received shipping updates within 7-10 days of receiving your shipping confirmation email, please contact us at hello@brandablebox.com with your name and order number, and we will look into it for you.
Refunds, Returns, and Exchanges
At this time, due to the custom nature of our product, we do not accept returns. If the product you have received does not meet your expectations, please review our refund policy below.
If your product meets our refund policy, please feel free to keep, recycle or discard your product after we have fulfilled your refund or replacement.
We reserve the right to limit or decline refund requests.
Refunds (if applicable)
Our refund policy lasts 30 days from the date of order and only applies to manufacturing or delivery issues.
Manufacturing Issues
Manufacturing issues include, but are not limited to, damage to products that threaten the structural integrity of the product or missing customization options. This does not include color issues as the customer is responsible for ensuring the correct color file is uploaded and understanding how colors will print on corrugated boxes. This also does not include minor streaks, small tears, crushed box edges or other minor dents during transportation.
If 30 days have passed since your purchase, we are not able to offer you a refund. To be eligible for a refund review, please send us a photo of your affected item(s). Each item for which you are requesting a refund must be photographed for our records. We will review your order details and reply to your email with our decision on a refund. We reserve the right to deny or limit refund requests.
View our full refund policy here.
Shipping/Delivery Issues
Shipping issues include a missing package or damage to the product during transportation. If your tracking number has not yet updated and is still pending, please allow 3-5 business days for your tracking number to update before reaching out.
In order to be eligible for a refund review for a missing package, please take the following steps:
- Check that your shipping address is correct
- Check around your home or with neighbors
- Check for a notice of attempted delivery
- Contact the carrier
- Check and confirm that it has been 30 days since receiving your tracking number
Tried these steps? Please reach out to hello@brandablebox.com with your order and shipping details and we'll review your order.
View our full refund policy here.
If you have any further questions, please contact us at hello@brandablebox.com.